RESOLUTION:
1. Open the website http://www.pingplotter.com/ -> Download -> Ping Plotter Freeware or directly download from http://www.pingplotter.com/downloads/pngplt_1.exe
2. Please Install pingplotter application and open the application
Steps to get Traceroute results from PingPlotter
Steps to get Traceroute results from PingPlotter
1. Enter the domain name / IP address / server name or URL into the address
2. Click the "Trace" button.
3. Then the pingplotter result will appear on the right side.
4. Allow the pingplotter results to run for approximately 3-5 minutes for overall statistical results.
5. You will see the hop column, PL% which is Packet Loss, IP address, DNS Name, AVG for response time, CUr for latency and graph.
6. Click Edit then Copy as Images for the result that has been obtained.
7. Then attach to a ticket or E-Mail to our support.