What is Webmail Email Delivery Tracking?
"Delivery Tracking" is a feature that enables you to monitor and trace the delivery status of emails you send from your webmail account. This feature provides essential information regarding:
- Delivery Status: Whether the email was successfully sent, failed, or is pending.
- Delivery Time: When the email was sent.
- Recipient: The email address to which the email was sent.
- Error Messages: If the delivery failed, an error message explaining the cause of the failure.
Why is Delivery Tracking Important?
- Ensuring Email Delivery: You can confirm that important emails have successfully reached their recipients.
- Troubleshooting Delivery Issues: If an email is not delivered, you can use the logs to identify the cause of the problem, such as an incorrect email address or server issues.
- Delivery Verification: As proof of delivery, especially in a business context.
The "Delivery Tracking" feature in cPanel Webmail allows you to view logs or records of email deliveries from your account. You can see whether your emails were successfully sent, rejected, or encountered other delivery issues. This is highly useful for troubleshooting email delivery problems or ensuring that important emails have been sent.
Step-by-Step Guide:
Accessing cPanel Webmail:
- Open cPanel webmail through your web browser. Typically, the URL is yourdomainname.com/webmail or yourdomainname.com:2096.
- Enter your full email address (e.g., [alamat email dihapus]) and password.
- Click "Login" or a similar button.
Locating Webmail Settings:
- After successfully logging in, find the "Settings" menu. Its location may vary slightly depending on your webmail theme, but it is usually located at the top or side.
Accessing the Delivery Tracking Feature:
- Look for the "Other Webmail Features" menu.
- Within that menu, select "Track Delivery."
Displaying Email Delivery Logs:
- Displaying All Logs:
- Click "Show All" to display all email delivery logs from your account. This will display all email deliveries from the last 30 days.
- Displaying Email Delivery Logs to a Specific Recipient:
- Enter the recipient's email address you want to track, for example, [email protected].
- Click "Run Report." This will display email delivery logs only for that recipient.
Understanding Log Information:
Email delivery logs will display information such as:
- Delivery time
- Recipient's email address
- Delivery status (accepted, rejected, pending, etc.)
- Error messages (if any)
- The email delivery logs displayed are from the last 30 days.
Additional Information:
- Time Period: By default, this feature displays email delivery data from the last 30 days.
- Result Interpretation: If the delivery status is "accepted," your email was successfully sent. If the status is "failed," you need to check the error message to determine the cause.
- This feature is very useful for troubleshooting when emails do not reach the recipient.