If you accidentally transferred funds to an incorrect Exabytes bank account, or made a payment with the wrong nominal/details, our Billing and Finance team is here to assist you with the refund or allocation process.
Follow the steps below to resolve the issue as quickly as possible.
- Prepare your receipt proof.
- Send an email to billing@exabytes.co.id with receipt proof attached.
- Explain details in ticket, which invoice ID and how much the balance.
- Please set a clear subject so billing team can proceed faster.