Contact Switching Procedure in Exabytes

Here's the contact transfer procedure if you as the new admin lose contact with the old admin (first registrant).

  1. register your account at
  2. open and send a ticket to billing regarding Change of contact or ownership
  3. exabytes billing will send you a contact transfer form to fill out. Once completed with a stamp duty send it back to exabytes via post.
  4. after we receive the form, billing will send an approval email to the old admin (first registrant) for this contact transfer.
  5. exabytes gives 14 days for this approval, if after 14 days the email is ignored, then exabytes can make contact changes to your email. But if before 14 days there is a reply from the old admin, for example the old admin does not agree and object to the domain hosting being transferred, then at this point exabytes intervenes. Please resolve your issue with the old admin internally.

Questions and answers

How come changing contacts is so difficult? How come the impression is complicated? How come you still use a letter + stamp, it's modern times right?

Changing contacts or account ownership is quite sensitive, as it involves all sorts of rights related to your account at exabytes (domain transfer, administrative access to websites, account closure, etc). Analogize it to owning a car or a house. You wouldn't want someone else to suddenly come to the Samsat office or the agrarian office and claim to be on your behalf and change the BPKP/house/land certificate, would you?

A common case is: an account (i.e. your customer area account at exabytes is registered by someone, such as an employee or co-owner of the company. Then for one reason or another, the employee quits and can no longer be contacted. Or the owner splits and gets into a dispute with another owner. There's a fight over ownership. Who should exabytes trust?

Currently exabytes holds the principle of first registrant has the right and the contact transfer process is done within 14 working days. Accounts can then be taken over if the following requirements can be met:

  • there is a legal statement (stamped) from the party that will take over;
  • there is a letter from the court/police/other authorities for diversion;
  • The first party (the one whose rights will be taken over) does not respond after being contacted for days (assumed to have disappeared/died/email dead/etc).

NOTE: After the transfer of contact, the domain name cannot be transferred within 1 year..

It's with these requirements that exabytes can be reasonably sure that the taking over party has the right to take over. And it's safer because it makes it harder for others with bad intentions to unilaterally take over your account.

However, we have another procedure, namely changing the contact email when the first party as a registered admin has a problem with the email used, for example: Inactive email / email has not been used because it forgot the password, that is:

  • You can send a scan of your KTP/SIUP according to the name registered in the account.
  • This Contact Email change procedure will be processed a maximum of 1 working day after we receive the document.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.