What is a ticket?, The ticket referred to here is not a physical ticket as we know so far, in the form of paper, etc. But the meaning of tiket here is a support system used for Customers/Customers/Clients/Users to ask for help to Staff/TechSupport/Billing/Sales by sending a message in the form of a post according to the ID owned by each user. This ticket system is integrated with our Billing Portal, Masterkey.
The way the ticket system works in a nutshell is that a Customer/Client (in this case you) sends/opens a ticket to TechSupport/Billing/Sales via the link https://support.exabytes.co.id/en/support/tickets/new, then will receive an email notification that the ticket has been opened, then a reply and will receive another email notification that the ticket has been responded to. History / record of sent / replied tickets can be seen by each User via email notification and recorded in the email entered when entering the email address on the open ticket link.
How is a ticket different from a regular email? Basically it's the same, you send a question and we reply. But the difference is that questions and answers are integrated with a web-based system, so there is no need to check via email, but you will still get an email notification that the ticket has been responded to. You can choose who the question is addressed to, TechSupport/Billing/Sales, we can also be more focused in answering every question asked, namely through tickets and not through email. Hopefully with this ticket system our service to you will be more satisfying.
HOW TO CHECK TICKETS
1. Please go to the link https://support.exabytes.co.id/en/support/tickets/
2. Click on the check ticket status menu...
3. Click the All Tickets menu.
4. Click on the ticket you have created and all tickets will open. and if our team responds to your ticket there will be a notification next to the subject of your ticket.