I Can't Remote Desktop (RDP)

If you cannot do RDP or Remote Desktop Protocol then you need to pay attention to a few things first.

Is the Server Online

The first thing you have to do is check whether the server is online. One of the easiest ways to do this is to check ping.

ping x.x.x.x

Where x.x.x.x is the server IP of your Windows VPS.

Second, check if your Windows VPS is ON. This check can be done by logging into your client area, then see the VPS status in the client area. Make sure your VPS is in active status.

Check if you can Telnet

The second thing is to check whether you can telnet to the default RDP port, which is 3399.

If you use operating systems such as Linux and MacOS, you can directly do the following command:

telnet x.x.x.x 3399

Where x.x.x.x is the server IP of your Windows VPS.

As for Windows users, you must install the telnet feature first. For how to install it, you can use the steps provided by Microsoft below:


Check Console Login

The last step you can do is check by logging in using the Console that has been provided. You can refer to How to Console to Windows VPS. We also recommend that you read the Windows VPS Console Guide first.

After logging in you can log in normally entering your username and password. Then check whether the remote desktop service is running or not. How to check:

1. Open Powershell.

2. Use the following command.

PS C:\Users\Administrator> Get-NetTcpConnection | findstr "3399"
:: 3399 :: 0 Listen
localip 3399 remote-ip 57983 Established Internet
localip 3399 remote-ip  54655 Established Internet 3399 0 Listen

If there is a port 3399 display, it is certain that the Remote Desktop / RDP service is ON. Most likely, it is the firewall that must be checked. You may want to see how to add a firewall for more details.

You can also check by checking the RDP service whether it is running or requires a service restart.

If the above method still doesn't work, you can contact our support team who will be ready to help you 24/7. You can contact us via email at support@exabytes.co.id or through our ticket portal at https://support.exabytes.co.id/en/support/tickets/new

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