Dear Customer
Thank you for faithfully using Exabytes Indonesia's services.
For customers who currently subscribe to Sendgrid and when logging in get an error as below:
---------------------------------------------------
Your Account is Under Review
---------------------------------------------------
This happens because Sendgrid detects suspicious activity and sendgrid finally suspends your sendgrid account. This is done in order to prevent misuse of sendgrid accounts for unauthorized actions such as spamming, abuse, spoofing, and so on.
If you experience this error, there are several steps you can take:
1) Check your email whether there is a Notification sent by Sendgrid or not.
2) If not, then please contact us via:
Email: support@exabytes.co.id
Ticket Submit : https://support.exabytes.co.id/
Live Chat: Melalui Client Area
Whatsapp: +62-811-1557-122
By phone: 021 80625578 (9.00am - 5.00pm (Monday- Friday))
3) Later you will usually be asked to fill in a few questions related to the activities carried out on Sendgrid
4) Once filled, we will submit it to Sendgrid and they will review it first.
5) Usually after that it will immediately reactivate your sendgrid account.
Here are references related to this:
https://support.sendgrid.com/hc/en-us/articles/360041790293-Account-Under-Review
https://docs.sendgrid.com/ui/account-and-settings/account-under-review
