When you get an abuse report, you can use this article as a reference guide.
Q : Why did I get an abuse ticket?
A : This is due to a third party report, because there are indications of misuse of the service without your knowledge.
Q : What is the impact if I don't respond or solve the problem?
A : We may suspend your server if there is no response within 5-6 hours during office hours.
Q : What should I do?
A : If you are technically savvy, we ask for your cooperation to check your entire server.
Q : Is there an easier way?
A : Please save your data, then reinstall the server.
