This guide aims to resolve the Agent experiencing Offline status on Acronis Cloud Backup on Linux Server.
There are several things that affect this, including :
- Port on closed firewall
- Installation-level misconfiguration
- Need to restart the service on Agent
Therefore, if you are using a firewall either CSF or UFW, make sure to add the IPs below to your firewall whitelist.
45.195.248.111 45.195.248.112 45.195.248.11 45.195.248.12 45.195.248.13 45.195.248.14 45.195.248.15
Then restart the Agent server.
service acronis_mms start service acronis_mms stop /opt/acronis/aakore restart
Then refresh 1x to see the latest changes to your Agent server status.
